We will only collect information from individuals who contact YDS:
As an existing customer with an enquiry or support request
As a potential customer with an sales enquiry
This may include your name, business addresses, telephone numbers and email addresses. If you go on to enter into a contract with us then we may also collect further information such as financial information from you for billing purposes. Your information is held in accordance with the GDPR in secure systems with all reasonable precautions to prevent unauthorised access. Please see our Security Policy.
YDS will only ever make your data available to an external third party if it is required to do so in order to resolve a specific support request.
If you are using YDS for Connectivity/Internet services then we will collect usage data so that we can monitor the performance of our services and support you should there be any network issues.
We do not use any of your information for marketing purposes.
You have the right to access your data; rectify the data held about you if it is not correct; ask YDS to erase the data; restrict the processing of the data; request that YDS transfer the data to another third party. Should you have a request, please contact us at firstname.lastname@example.org. We will refuse malicious subject access requests.
To ensure that we are holding the correct information, please update us promptly with any changes in your details such as your name, address, telephone number etc. by emailing email@example.com.
YDS reserve the right to disclose personal data where required to do so by UK enactment, law or by an order of a court or tribunal. In these circumstances, the legal obligation overrides any objection an individual may have.