Service Delivery Engineer
Based in York serving an expanding list of impressive businesses and organisations as well as business parks and multi-occupancy buildings across Yorkshire and beyond. Our mission is to make business betterby delivering excellence in internet connectivity, networked, hosted and managed IT solutions.
We achieve this with talented individuals who know the power of working together and are committed to continual improvement to benefit both our customers and our flexible team.
To join our impressive team we’re looking for individuals who take responsibility, are positive, enjoy ‘mucking in’, and like to have fun while consistently delivering to a high standard.
Your role will be installing and provisioning a range of connectivity services including Broadband, Leased Line and fibre-to-the-premises as well as hosted services such as VoIP and Wifi. You’ll also maintain connectivity services, hosted platforms, providing event, incident and problem resolution within established SLA’s.
Hours are 9-5, Monday to Friday with one hour lunch break. We operate an out of hours on-call rota, based on 1-week-in-4.
A Full UK driving license is required.
As well as working with an amazing team, in an organisation that continues to grow year on year, serving Yorkshire’s most innovative businesses, we offer an increasing list of benefits including: On-call allowance, 30 days holiday, plus 3 days paid Christmas closure, pension, training opportunities, health scheme, Cycle to Work scheme, discounted bus travel and more.
Delivering a first rate service in line with our mission and values.
Working in line with company policies and health & safety procedures.
Supporting the company’s commitment to continual improvement.
Manage service delivery, events, incidents and problems in an organised, methodical, timely manner.
Conduct and record full and thorough diagnostics to enable resolution within SLA.
Escalate to relevant internal or external teams, as appropriate to enable resolution within SLA.
To communicate information in a clear, accurate and professional manner both orally and in writing.
Identify and escalate repeat issues or service risks into service management teams.
Manage a number of scheduled tasks to ensure maximum operational efficiency, with a high level of quality and due care.
Complete process, service completion/handover documentation, as required.
Maintain and develop own knowledge and skills.
Build effective relationship within the organisation to ensure best service for our customers.
Out-of-hours and scheduled on-call work to the same standard.
The list is subject to change in accordance with the needs of the business.
Must be able to demonstrate a high degree of technical knowledge of network topology including LAN / WAN / VLAN principles.
An understanding of leased line, copper and fibre broadband.
Working experience of router and Firewall technology.
Cisco switches working knowledge.
Voice over IP (VoIP).
Core IP, transit, access layer.
GPON, SLU, LLU.
Hosted solutions, AWS.
Cisco, Juniper experience.